Privacy Policy

For the purpose of rendering our services, we may collect personal information such as:

• We offer online platform MOR app for carrying out transactions that collects such personal data or information to process your financial and non-financial transaction requests. The information so collected may end up being shared with SEBI/ National Stock Exchange/ BSE Ltd/ Multi Commodity Exchange /Asset Management Companies of Mutual Funds/Registrar and Transfer Agents/Collecting Banks/KYC Registration Agencies (KRAs), Other SEBI Registered Intermediaries, and associate companies etc. solely for the purpose of processing your transaction requests or serving you better. Under certain circumstances we may be required to share the information given by you with the third parties, where we feel, they can contribute to add value and improve the quality of services imparted by us to you. We shall take all reasonable steps to ensure that the confidentiality of your information is maintained by imposing strict confidentiality standards on all the third parties with whom we part this information. We shall take such measures as are reasonably possible not to allow any third parties to retain your personal information longer than what is warranted by the nature of services rendered. We would also impart your personal information wherever it is required to be disclosed under law to any of the governmental agency or regulatory bodies. By agreeing to avail the service offered by us, you have agreed to the collection and use of your Sensitive Personal Data or Information buys. You always have the right to refuse or withdraw your consent to share/dissemination of your Sensitive Personal Data or Information by contacting the customer care. However, in such an event, you may no longer avail the services offered by us.
• MOR app may exchange the information that you provide to the MOR app with the SEBI registered intermediaries within or outside India to enable you to execute your securities market transactions through their facilities. 
• Use of Personal Information to provide and improve the Services that you request on the MOR app 
• to resolve disputes and troubleshoot problems 
• to help promote a safe service on the MOR app and protect the security and integrity of the MOR app , the Services and the users; 
• collect money from you in relation to the Services,  
• inform you about online and offline offers, products, services, and updates;  
• customize your experience on the MOR app or share marketing material with you; 
• to detect, prevent and protect us from any errors, fraud and other criminal or prohibited activity on the MOR app ;  
• enforce and inform about our terms and conditions;  
• to process and fulfil your request for Services or respond to your comments, and queries on the MOR app ;  
• to contact you;  
• to allow Our business partners and/or associates to present customised messages to you; 
•  We use the Personal Information and other Non-Personal Information, for the following: 
• to communicate important notices or changes in the Services, use of the MOR app and the terms/policies which govern the relationship between you and the company and with Our affiliates for providing Services to you; and 
• for any other purpose after obtaining your consent at the time of collection. You also specifically agree and consent to us and/our group, affiliate companies collecting, storing, processing, transferring and sharing information (including Personal Information) related to you with third parties such as Banks, Financial Institutions, Credit Information Companies, Entities registered under applicable laws with Securities Exchange Board of India, National Stock Exchange of India Limited/BSE Limited/Central Registry of Securitisation Asset Reconstruction and Security Interest of India (CERSAI)/Payment Gateways/ Collecting Banks/KRAs etc. solely for the purpose of reviewing your profile and processing your transaction requests for the Services or for such other products/services offered by us or our group, affiliate or associates.
• In addition to the above, We identify and use your IP address to help diagnose problems with Our server, resolve such problems and administer the MOR app . Your IP address is also used to help identify you and to gather broad demographic information.
• We may occasionally ask you to complete optional online surveys. These surveys may ask you for your contact information and demographic information (like zip code, age, or income level). We use this information to tailor your experience at the MOR app , providing you with content that We think you might be interested in and to display content according to your preferences. We use your Personal Information to send you promotional emails, however, we will provide you the ability to opt out of receiving such emails from us. If you opt out, We may still send you non-promotional emails, such as emails about the Services and your account on the MOR app..

We may make your Personal Information and/or other Non-Personal Information available to Our group entities/ affiliates to enable providing you Services. Please note that all information shared with our group entities or affiliates or made available to our group entities or affiliates will be governed by the terms of this Privacy Policy. In addition to the Personal Information and in order to provide Services to you, we may also collect your Aadhaar, finger - print details and signature solely for enabling a seamless experience on the MOR app. The act of providing your Aadhaar is voluntary in nature and We hereby agree and acknowledge that We will collect, use and store such details in to comply with laws and to respond to lawful requests and legal process, to protect the rights and property of our company , its users, and others, including to enforce the Terms, in an emergency to protect the personal safety and assets of us, the users, or any person. In such an event We are in no manner responsible for informing you or seeking your approval or consent. We and Our group entities or affiliates (to the extent Personal Information is collected by them) may, in compliance with applicable laws, share/transfer/assign all or any part of your Personal Information and other information with any other business entity (ies), in the event of a merger, sale, re-organization, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion of Our business.

We may also disclose your Personal Information to third party vendors, consultants, and other service providers who work for us, who are bound by contractual obligations to keep such personal information confidential and use it only for the purposes for which we disclose it to them. This disclosure may be required for us, for instance, to provide you access to Our Services and process payments including validation of your bank accounts, to facilitate and assist Our marketing and advertising activities/initiatives, for undertaking auditing or data analysis, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to Our Services.

We shall be under no liability whatsoever in respect of

• any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of you (Payer / Cardholder) having exceeded the pre-set limit mutually agreed by us with our partner bank from time to time;
• any loss, notional or otherwise, incurred by you due to delays either at the bank, BSE Star mutual fund, registrar and transfer agency and/or the AMC and/or due to any technical issues faced by you on the MOR app and/or Website;
• rejection of your instructions by the bank, BSE Star MF, registrar and transfer agency and/or AMC; and
• any NAV related issue, loss etc where orders are placed by you after the cut off time prescribed which is specified on the MOR app and/or Website Companies. Queries/complaints with respect to deduction of amount by the company prior to the SIP date.
• squaring off your trades/positions as per its Risk Policy for factors including but not limited to volatility, margin, outstanding debts, circuit limits (irrespective of margin availability), liquidity etc and you shall be solely liable for the consequences arising thereto.
• loss on account of auto square off of your trades/positions after the cut off time which is specified on the MOR app and/or Website of Companies and/or various documents issued by us .
• restrictions imposed on "SMS stocks" as per its internal policy
• limits/restrictions placed on trading as per its Risk policy and/or Surveillance policy
• Processing of instructions authenticated by your login credentials, non-availability or non-accessibility of the MOR app and/or Website of Companies, telephone(s), or office(s) of NWMPL and its group entities/affiliates in case of circumstances beyond their control.

Opening of a Trading and Demat account with Neo Wealth Management Pvt.Ltd. may take approximately 12 hours to 24 hours. You may place the cancellation request with our support team (neocare@neo-wealth.com) within 12 hours of the submission of your application with us. On receipt of the cancellation request, the account opening shall not be proceeded with.

MOR app and all information, content, materials, products including, but not limited to text, content, photographs, graphics, texts, video and audio content and computer code ("Content") on the MOR app are the property of NWMPL and are either owned and controlled by  us or any other third party or partner (where applicable). The trademark, trade names and logos that are used and displayed on MOR app and the design, structure, selection and feel and arrangement of them.  

Content are the properties and / or other third parties and/ or our / Third Party’s partners and are protected by copyright, patent and trademark laws and other various intellectual property rights either in favour of the NWMPL , or third party’s from whom the appropriate permissions have been taken under applicable laws. Nothing contained on this MOR app should be construed as granting of any license to you or any right to you to use any Trade Marks, Trade Names, Logos and any other IPs (Intellectual Property) displayed on MOR app. We retain all proprietary rights on MOR app . Users are prohibited from using the same without written permission of owner as deemed essential. Without the prior written consent of NWMPL no part of any materials on MOR app may be modified, reproduced, copied, stored, transmitted, distributed, used for creating works or used in any other way for commercial or public purposes.  

Further, you understand and accept that all information, except your personal information and other data submitted by you on the MOR app, through the MOR app shall be deemed the property of the NWMPL, and the company shall be free to use any ideas, concepts, know-how or techniques provided by you on the MOR app , in any manner whatsoever. On initiating a contact or query through the MOR app , you agree to be contacted by the NWMPL or any other entities with whom the NWMPLhas entered into an arrangement for the provisions of Services to you.

We  shall not deliberately disclose customers’ personally identifiable information to any unauthorized third person. Save and except where such information shall be disclosed in good faith and for the purpose of law for the time being in force or to protect the rights and property of our company. However, we have a right or duty to disclose or is permitted or compelled to so disclose such information by law, for the time being in force. For example, we may share/provide information with/to judicial bodies and regulatory authorities who have jurisdiction over us.

This MOR app is not intended for use by children and minors without supervision of their Parents/Guardians. Parents/Guardians are requested to ensure that Personal Information is not provided by minors.

We will continuously endeavour to ensure that Personal Data shall be used in line with all applicable data protection laws. Your information will be kept secured with restricted access according to the ‘need to know’ principles.

We or our authorized agents shall not retain or store any information for longer than is required for the purposes except when the information may lawfully be used or is otherwise required under any other law for the time being in force.

The information collected shall be used for the purpose for which it has been collected.

We cannot however ensure or warrant the security of any information you transmit to the NWMPL or guarantee that your Personal Information and/or other Non-Personal Information provided for availing the Services or accessing the MOR app will not be accessed, disclosed, altered or destroyed by a breach of any of our security measures and safeguards. It is further clarified that you have, so long as you access and/or use the MOR app (directly or indirectly), the obligation to ensure that you shall at all times, take adequate physical, managerial, and technical safeguards, at your end, to preserve the integrity and security of your data which shall include and not be limited to your Personal Information. 

By agreeing to avail the service offered by  us you have agreed to the collection and use of your Sensitive Personal Data or Personal Information by us.

You always have the right to refuse or withdraw your consent to share/disseminate your Sensitive Personal Data or Personal Information by contacting the customer care. However, in such an event, you would no longer avail the services of NWMPL. The withdrawal of consent shall not affect the lawfulness of processing of your data based on consent before its withdrawal. Thus, opt out request would not be applicable to the correspondence and communications already initiated by us.

When you use the MOR app or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to

receive communications via electronic records from us periodically and as and when required. We may communicate with you by SMS and/or E-mail or through WhatsApp or by such other mode of communication, electronic or otherwise. You hereby expressly agree to receive communication (including transactional messages) through said modes of communications from us .

We reserve the right to create any Whatsapp groups ('Groups') through its representatives (hereinafter referred to as 'Group Admin') who are expressly authorized to control, monitor and administer the Groups on its behalf.

The Group Admin reserves the right at all times to determine, in its sole discretion, whether the content posted on the Group is appropriate and in compliance with these Terms of Use. The Group Admin further reserves the right to remove any participant/member from the Group if it finds you or any participant/member to have circulated/posted any content which is objectionable or improper for the Groups or its participants and/or deemed to have violated the Terms of Use or for any reason whatsoever.

Website/s and MOR app may place and access certain Cookies on your device. Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device. We may also use relevant technologies to analyse traffic on website/s and MOR app to improve your user experience.  

You may upon written request to us review the sensitive personal data or information provided. We shall ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible.  

We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. -We  cannot, however, ensure or warrant the security of any information you transmit to -us and you do so at your own risk. Once we receive your transmission of information, We make commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.  

To protect your privacy and security, We shall take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from us , at all times. 

MOR app sometimes may have links to other website(s) or mobile applications. The privacy policies of these website(s) and mobile applications are not under our control. Once you leave our servers, use of any information you provide is governed by the privacy policy of the operator of the site/mobile application you are visiting. It is advisable to read their privacy policies for further information. Your browsing and interaction on any other Web site, mobile application including those that have a link on MOR app is subject to that Web site's/mobile application’s own rules and policies. It is advisable to read their privacy policies for further information.  

We provides notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our MOR app , as determined by us in  sole discretion. We reserves the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.  

Please note that this policy may change from time to time. If we change our privacy policies and procedures, we will post the revised Policy on MOR app to keep you/users aware of what information we may collect, how  we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page. Please visit our MOR app to keep yourself abreast of any changes to this policy.  

Certain sections or pages on this site may contain separate privacy policy, which is in addition to this privacy policy. In the event of any conflict between the two, the additional privacy policy will govern those sections or pages.  

If you have any queries or complaints with respect to the MOR app , please feel free to reach out to our Customer Care Department, the Customer Care contact details are provided below:  

Email id: support@mor.trade

In case of escalations, please reach out to:  

Email id: compliance@neo-wealth.com

Applicability of Privacy Policy